Ba992 Privacy Policy — Your data is our responsibility

Ba992 ("we", "us") is a trusted online gaming platform serving Bangladeshi members with Live Casino, Sports Betting, slots, and more. This Privacy Policy explains how we collect your personal information, what we use it for, and how we keep it safe.

This policy applies to the ba992.win website, mobile app, and all related services. It takes effect whenever you register, log in, or use any of our services. ba992 complies with all applicable international standards for privacy protection.

We collect various types of information to deliver our services on the ba992 platform and keep your account secure. A breakdown by data type is provided below:

We only collect information that is genuinely necessary to provide our services. Collecting unnecessary or excessive data goes against our policy.

Ba992 uses the information it collects for specific, legitimate purposes. Every reason for data use under our Privacy Policy is clearly set out below:

• Account Management: Your information is used to create, verify, and secure your account.
• Service Provision: To keep games, payments, and other services running smoothly.
• Identity Verification (KYC): To verify identity and prevent fraud and money laundering.
• Customer Service: To resolve your complaints and questions promptly.
• Security Monitoring: To detect suspicious activity and fraud.
• Service Improvement: Analytics to help improve the user experience.
• Legal Obligations: Information may be used to meet regulatory authority requirements as needed.
• Relevant Offers: To inform you about relevant bonuses and promotions (optional).

Ba992 retains your personal information only for as long as necessary to provide our services or fulfill legal obligations. Certain data may be kept for a defined period even after your account is closed.

• Active account data — retained for as long as the account remains open.
• Financial transaction records — typically retained for 5 to 7 years (as required by law).
• KYC documents — retained for a minimum of 5 years after account closure.
• Inactive account data — reviewed and deleted after 12 months.

All stored data is kept on encrypted servers. Once the retention period expires, data is securely deleted or anonymized.

Ba992 never sells your personal information or shares it with third parties for commercial purposes. However, data may be shared with partners in the limited circumstances outlined below:

• Payment Providers: bKash, Nagad, Rocket — used solely for processing transactions.
• Game Software Providers: Minimum data required to run the games.
• Identity Verification Service: Authorized entity for completing the KYC process.
• Law Enforcement: Only the minimum necessary information, when required by a court order or legal obligation.

All third parties are required to comply with ba992's privacy standards. They may only use the data they receive for its designated purpose.

The ba992 website uses cookies and similar technologies to enhance your browsing experience. Cookies are small files temporarily stored on your device.

• Essential Cookies: Login status and security-related cookies — these cannot be disabled.
• Functional Cookies: To remember your language preferences and settings.
• Analytics Cookies: To understand site usage — optional.

You can disable non-essential cookies at any time through your browser settings. Keep in mind that disabling certain cookies may partially affect platform functionality.

As a ba992 member, you have the following rights regarding your personal information. Contact our support team to exercise any of these rights.

• Access: The right to know what information we hold about you.
• Correction: The right to update any incorrect or outdated information.
• Deletion: The right to request deletion of your data under certain conditions.
• Right to Object to Processing: The right to object to the use of your information for specific purposes.
• Portability: The right to receive your information in a readable format.
• Withdrawal of Consent: The right to opt out of marketing communications at any time.

Ba992 uses industry-standard technology and processes to protect your personal and financial information. Our security measures are multi-layered and regularly audited.

• Bank-grade 256-bit SSL/TLS encryption — full protection at the connection level.
• Database encryption — stored data is encrypted separately.
• Two-factor authentication (2FA) — an extra layer of security for your account.
• Firewall & DDoS protection — defense against cyber attacks.
• Regular security audits — independently reviewed by third-party experts.
• Restricted staff access — only authorized personnel can view your data.

However, no transmission over the internet can be guaranteed to be completely secure. If you suspect any security issue, please contact our support team immediately.

Ba992's services are strictly for users aged 18 and above. We do not knowingly collect information from minors. If we suspect or confirm that a member is under 18, their account will be closed immediately and all related data deleted.

Ba992 may update this Privacy Policy from time to time. Revisions may be made due to service improvements, adoption of new technologies, or changes in applicable law.

• If any significant changes are made to the policy, the updated date will be shown on the website.
• For major changes, a notification may be sent to your registered email or posted on the platform.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.

We recommend checking this page regularly to stay up to date with the latest information.

For any privacy-related questions, requests, or complaints, you can contact our Data Protection team directly.